As someone who knew almost nothing about pre-approval & home loans beforehand, I found the Video Lending Library on Salmon Bay’s website very helpful, as well as meeting in-person with Ruby to talk through any questions I had. Her team went above and beyond to keep everyone well-informed throughout the process, including emailing a personalized video update every Friday. I would recommend Salmon Bay Community Lending in a heartbeat! 

Working with Ruby Grynberg at Salmon Bay Lending was an excellent experience. Each step of the refinance process was well explained and moved along smoothly. The team is very responsive, conscientious,  and provides weekly updates. 

They went out of their way to guide us, educate us and support us. After the initial visit they sent us weekly video updates letting us know what we still had to do or what stage our process was in. They answered their phone every time we called and got back to us ASAP if they were unable to provide an answer during the phone call. They held our hand and still empowered us to make our own decisions. We are forever grateful to Salmon Bay and recommend anyone to give them a call. 

We loved working with Ruby, Paige, Spin, and the whole Salmon Bay team. It was always easy to get a hold of anyone we needed, and we felt supported the whole way with their educational updates and quick response times.