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Communication You Can Rely on!

Communication should be personable and good communication is pertinent while you are securing your home financing.

We strive to give our clients the best mortgage experience possible! Clear communication is a huge part of that equation and it is a priority to us! So every Friday all buyers & homeowners securing financing through Salmon Bay receive a personalized video on the status of their loan. 

We love the traditional ways of interacting with our clients and adding video to our communication tools is just another way we can improve our customers’ experience.  

5 unique qualities of the “Friday Update” videos

  1. Clients and real estate agents can rely on an update every Friday.
  2. Each video is personal and customized to the specific buyers circumstances
  3. An efficient and easy way to receive and understand important information
  4. The calendar visual in the video makes the timeline crystal clear
  5. All parties, that need to be, are kept in the loop!

5  Benefits of the “Friday Update” Videos

  1. Reduces Anxiety
  2. Less emails and calls by clients (because they are informed)
  3. Keeps all parties on the same page
  4. Provides assurance that the process is moving along
  5. Friday Updates are comforting.

 If you are curious about a mortgage fill out our Getting Started Form

 

Testimonials

  • “

    As someone who knew almost nothing about pre-approval & home loans beforehand, I found the Video Lending Library on Salmon Bay’s website very helpful, as well as meeting in-person with Ruby to talk through any questions I had. Her team went above and beyond to keep everyone well-informed throughout the process, including emailing a personalized video update every Friday. I would recommend Salmon Bay Community Lending in a heartbeat! 

    Julie I.
  • “

    Working with Ruby Grynberg at Salmon Bay Lending was an excellent experience. Each step of the refinance process was well explained and moved along smoothly. The team is very responsive, conscientious,  and provides weekly updates. 

     

    Kristina
  • “

    They went out of their way to guide us, educate us and support us. After the initial visit they sent us weekly video updates letting us know what we still had to do or what stage our process was in. They answered their phone every time we called and got back to us ASAP if they were unable to provide an answer during the phone call. They held our hand and still empowered us to make our own decisions. We are forever grateful to Salmon Bay and recommend anyone to give them a call. 

     

    Christine P.
  • “

    We loved working with Ruby, Paige, Spin, and the whole Salmon Bay team. It was always easy to get a hold of anyone we needed, and we felt supported the whole way with their educational updates and quick response times. 

    Jordana W.